Refund & Cancellation Policy

Effective date: 2026

This policy explains how cancellations and refunds work for paid subscriptions on kids.moseotool.com. Payments are processed by our payment partner, Razorpay, using the payment method you choose at checkout.

1. Free plan

Our Free plan requires no payment and can be used or stopped at any time — nothing to cancel or refund.

2. Cancelling a subscription

You may cancel your Family or School subscription at any time from your account settings, or by emailing support@moseotool.com. When you cancel, auto-renewal is switched off and you keep access to paid features until the end of the billing period you have already paid for. We do not charge any cancellation fee.

3. Refund eligibility

• First-time subscribers: if you are unhappy with a paid plan, you may request a full refund within 7 days of your first payment, provided the subscription has not been substantially used (e.g. no bulk downloads or heavy AI-tool usage inconsistent with an evaluation period).
• Renewals: once a billing cycle has renewed and been used, that period is non-refundable, but you can cancel to stop future renewals.
• Duplicate or failed transactions: if you were charged more than once for the same subscription period, or charged without receiving access due to a technical error on our end, the extra/failed charge is fully refundable.
• Free trials: if a plan includes a free trial, you will not be charged until the trial ends; cancel before the trial ends to avoid billing.

4. How to request a refund

Email support@moseotool.com with your account email and the payment reference from Razorpay (visible in your payment confirmation email or bank/UPI statement). We will confirm eligibility and process approved refunds within 5–7 business days to the original payment method, subject to your bank/UPI provider's processing times.

5. Non-refundable items

Add-on purchases that have already been fully consumed (e.g. a used AI generation quota, a downloaded and printed resource pack) are not eligible for refund once delivered, except where required by law or covered under section 3 above.

6. Contact us

For any billing question, write to support@moseotool.com and we'll help promptly.