Return Policy

Effective date: 2026

kids.moseotool.com is a digital learning platform — we do not sell or ship any physical products, so there are no items to return in the traditional sense. This policy explains how "returns" work for our digital subscriptions and downloadable content.

1. Digital subscriptions

Family and School plans grant ongoing access to the platform for the length of your billing period. Since there is no physical product to send back, a subscription "return" takes the form of cancellation and, where eligible, a refund — see our Refund & Cancellation Policy for the full eligibility rules and process.

2. Downloadable content

Gallery images, worksheets, stories and AI-generated resources are delivered instantly upon download or generation. Once a resource has been downloaded or an AI generation has been delivered, it cannot be "returned," in the same way a used digital file generally cannot be. If a download was corrupted, failed, or clearly did not match its description, contact us and we will re-issue it or treat it as a billing issue under our Refund & Cancellation Policy.

3. Incorrect charges

If you believe you were charged incorrectly or received a resource that was defective (e.g. a broken download link), email support@moseotool.com with details and we will investigate and make it right — by re-delivery or refund, as appropriate.

4. Contact us

Questions about this policy? Write to support@moseotool.com.